Trends, mission and strategy
We operate in as highly relevant and strongly dynamic world. Market liberalisation, cooperation and new growth opportunities are keywords.
Our world: Inspiration and motivation for better healthcare
Customers set the course
The influence of market forces in healthcare is continually growing. This means that our customers are looking at our service more critically. They are challenging us to earn their business by offering them better care, service and accessibility.
It pays to invest in healthcare
Investing in healthcare is investing in people and society. This is what we believe and what drives us. We want to make it possible for our customers to cope better with their illness or condition. So that they feel healthier and can continue to play a part in society.
Inspired to innovate
The motivation to deliver better healthcare inspires innovation. Innovation means we have to find new ways of serving our customers with ever better care.
Our market: Building further growth
Doing business in growing markets
The market is enjoying long-term growth as a result of increasing welfare, development of new pharmaceuticals and the ageing population. This growth will only be healthy, however, if its affordability is not and cannot be threatened.
Liberalisation expands opportunities
Liberalisation of the pharmaceuticals and medical supplies markets offers us opportunities to become a strong European player over time. In due course, the pharmacy market will be opened to chains in more and more European countries. The European market for medical supplies is still largely fragmented. We want to be one of the driving forces of consolidation.
Market dynamism demands flexibility The speed and intensity of market changes impose new requirements. We recognise that flexibility, anticipation and innovation become increasingly important for our future success.
Our future: united strength for the customer
Building customer loyalty
We are responding to the growing demand for professional personal care, service and accessibility. We are doing this by investing in specialised, results-based care programmes, for example, for diabetes and wound treatment. Co-operation with other healthcare providers is vital for this.
Investing in co-operation
We want to improve care for our customers by combining our specialist know-how and expertise of pharmaceutical care and medical supplies with customised service.
Excelling in HR and IT
The competitive strength of companies in our market is determined more and more by economies of scale. We also believe that it is increasingly important to set ourselves apart in terms of the quality of our people and information technology.