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Our privacy policy

Mediq and your personal data

By visiting our website or by being one of Mediq's customers, you share all kinds of personal data with us. This includes when you order online or when you contact our customer service team. There is no need to worry about this, as you can be confident that we will handle your personal data with care.

On this page, you can read all about how Mediq handles your personal data. If you have any further questions, please email privacy@mediq.com

What is personal data?

Personal data is information that identifies you, or tells something about you directly or can be traced back to you. There are many types of personal data. This includes your name, address or email address, as well as your computer's IP address. Personal data refers to all information that can be associated with you. Special information, such as someone's race, religion or medical history, is considered ‘sensitive personal data’.

Your medical information is sensitive personal data

Information about somebody's health is particularly sensitive. For this reason, Mediq's privacy policy specifies that all patient data must be treated as sensitive personal data. This sensitive personal data is granted additional protection by the legislator, and we are only permitted to process this sensitive personal data if we comply with special conditions. This not only applies to medical data collected and recorded by doctors, but to any information about a person's physical or mental health.

Our Cookie Policy

We use cookies when providing our services. Cookies are small, simple text files that your computer receives when you visit one of our websites. Cookies are used on virtually all websites, including ours.

Cookies make browsing easier 
By using cookies, we ensure that you do not repeatedly receive the same information, or do not repeatedly need to enter the same information, when visiting our website. We make it easier for you to browse our website and we can also remember the contents of your shopping cart. Cookies also allow us to see how our website is used and where we can improve it further.

Cookies are safe
Cookies are safe to use: No personal information, such as a phone number or email address, can be derived from cookies. This also means that cookies cannot be used for email and telemarketing operations.

Blocking cookies
It is, of course, also possible to block cookies or to revoke your consent to them being used. Most Internet browsers can be set up to reject cookies. How this is done depends on the browser that you use.

Please note: If you disable cookies via the browser or block them in any other way, this may cause certain services or elements of the website to stop working or not to work in an optimal manner.

How Mediq looks after your personal data

Mediq stores your personal data to the extent necessary to provide services to you and to the extent necessary or as permitted by law. Personal data that is no longer needed is deleted as quickly as possible. Mediq uses secure and legally approved systems to protect your personal data against loss or any form of unlawful processing.

How does Mediq process your personal data?
We need your personal data to provide you with the best possible advice about our products and services, and to ensure that the selling and purchasing process runs as smoothly as possible for these products and services. From a legal perspective, processing data is a broad concept. Processing comprises all actions that can be performed with personal data. For example, Mediq processes personal data by collecting, storing, modifying, accessing, destroying and disclosing personal data by forwarding said data.

The legislator sets out a number of requirements for the processing of personal information
These include the following:

  • A lawful purpose that is communicated to the data subject in a clear and timely manner.
  • A legal basis for the processing of personal data, for example an agreement, the consent of the data subject, an essential obligation or a legitimate interest that overrides the privacy interests of the data subject.
  • Data minimization — no more data may be collected and processed than is necessary for the purpose.
  • Subsidiarity — if there are other means of achieving this purpose which are less burdensome toward the data subject, these should be used.
  • Appropriate organizational and technical measures to protect the personal data being processed.

With whom does Mediq share your personal data?
Mediq takes great care when processing your personal data. In the first instance, your personal data is available to Mediq only. However, it is sometimes necessary for us to share your personal data with other care providers, such as your treatment provider, family doctor or health insurance provider. Therefore, there may be situations in which it is necessary to couple your personal data with and monitor it alongside your personal data held with other healthcare partners.

We also use your personal data to perform analyses to improve the services we provide to you or, for example, to contact you if there is a change to your order or to the delivery time of an order.

Furthermore, Mediq uses your personal data—insofar as permitted by law—to inform you about products and/or services that are provided by companies affiliated with Mediq and may be of interest to you.

We can also provide general information about Mediq and the various treatment areas in which we are active and which we think are relevant to you. In principle, you will only receive this information if you have given your prior consent for this.

You may declare at any time that you do not wish (or no longer wish) to receive commercial information. To do this, please contact privacy@mediq.com. We will then stop sending information to you. Note that it may take some time to process your request.

Please note: If you withdraw your consent to the processing of your personal data, we will no longer be able to serve you as one of our customers.

Data Processing Agreement
A data processing agreement (DPA) is the agreement between the controller and the processor which determines how the processor is to handle the personal data. Mediq (the controller) and, for example, an IT service provider (the processor) will in all cases conclude a written agreement with an external partner before any personal data can be distributed. Mediq is responsible for ensuring that this occurs. In short, each external party with which we do business, and with which personal data is processed, has a separate agreement with Mediq which meets the legal requirements.

Do you want us to modify or delete your personal data?
You can contact us at any time to request to view your personal data and/or to modify, supplement, delete or restrict your personal data if it is factually incorrect, incomplete or irrelevant. You can also object to the processing of your personal data.

To have your personal data modified or deleted, contact us at privacy@mediq.com.

New Rights Also Guaranteed within Mediq
The EU General Data Protection Regulation has also brought in new rights: the right to be forgotten and the right to data portability. You can also benefit from these new rights. We will do our utmost to fulfill your request within a reasonable time.

Google Analytics
We use Google Analytics to analyse how we can serve our website visitors as effectively as possible. Information we receive from Google Analytics is stored by Google on servers in the United States. This concerns solely anonymised data and not personal data. The latter also means that the exact location from which you have accessed the websites is unknown.

Mediq uses this information to keep track of how its websites are used, to be able to create reports about these websites and to be able to offer its advertisers information about the effectiveness of their campaigns.

We have not allowed Google to use the information obtained for other Google services.

Please read the Google (Analytics) privacy policy for more information.

Encroaching on your privacy as little as possible

Personal data is essential for Mediq to provide its services. The use of personal data does sometimes encroach on an individual's privacy. It is important for this encroachment to remain as small as possible: We always try to use no more of your personal data than is necessary, and we handle your personal data with care at all times.

Our employees have signed a confidentiality agreement

Our employees who work with medical information are bound by a duty of confidentiality. This means that, as a matter of course, no patient data may be shared with others. Treatment providers with whom we are in contact and employees of healthcare institutions are bound by a duty of confidentiality on the basis of their professional code of conduct. As a result, only the people who are directly involved in organizing your care may view your personal data, and they will handle this personal data in a confidential manner.

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