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Peter de Regt, Commercial Manager Healthcare institutions


I have been working for Mediq Medeco as Commercial Manager Care Institutions since June 2011. Here I lead a group of enthusiastic account managers, district managers and contract & tender employees, with a focus on the Care Institution market segment.

This is a market which is very much in a state of flux and where a lot will be happening in the coming years. In my job I enjoy contacts with many colleagues from different departments and affiliate companies. Within Mediq there is a lot of scope for personal growth, good ideas and enterprise. Working with others in a professional manner, both within and outside our own organization, particularly appeals to me. There is an open culture and a good working atmosphere here, with colleagues always ready to support you. The diversity of colleagues, customers and projects means no two days are ever the same for me.

Marjolet Paul, Employee Customer Service


It was such a kick being able to help this woman in her misery. For a moment I felt like Barack Obama when he said: “Yes, we can!”

Thursday evening is my last evening on duty. Just a few more hours to go. But in the middle of the night, at 3:30, a young woman phones me from her hotel room where she is staying on business for a few days. Her husband and children are at home miles away. She feels wretched and thinks she has eaten something dodgy. Her stools are very watery. As a consequence her skin is inflamed and she has run out of stoma products. She is using cloths to staunch the fluid flowing out of her stoma, but she is panicky. She has to be fit tomorrow morning for her training course. She is in pain. She’s at her wits end.

I tell her I will make sure new stoma products are delivered to her hotel room within two hours. I check with her what she needs and the hotel details. I then phone my storeroom colleague out of bed. He grabs the notebook on his night stand and notes down the order. He then immediately gets in his car and drives over to the storeroom where he collects the required items.
 
By now it’s almost an hour later and I phone the woman to inform her that my colleague is working on her order and that it will be delivered to the hotel by courier. As soon as the courier has left for the hotel, I phone her again to let her know that the package is on its way and will be delivered within half an hour. I ask her to let the receptionist know, just in case. To make sure that everything worked out all right I telephone the woman one last time. The package has arrived; she is tremendously relieved and can catch a few winks of trouble-free sleep.
 
Despite my disturbed night, I fall asleep feeling hugely satisfied. It was such a kick being able to help this woman in her misery. For a moment there I felt like Barack Obama when he said: “Yes, we can!”

Erika Pietilä, Key Account Manager


December 2010, in a random hospital: a nurse rushes to the storage room looking for a few products that she needs urgently in order to help a patient, and potentially save his life.

What was meant to be a simple routine task quickly turns into a challenging mission, as the storage room is unorganized and filled with products that do not belong there. The nurse has no idea where to find the products she is looking for. The whole situation is turning into a disaster, as the heartbeats of the patient are hopelessly fading away. In the meantime, a young woman, recently appointed as project manager, is in charge of developing a new, interesting business concept for the provision of assistance in product management and healthcare logistics. The concept is called AITTA, which is an old Finnish word describing a storehouse.

Four years later: the nurse doesn’t have to struggle anymore to find the right products in the storage room (that is now called AITTA). The room is organized, the products agreed upon are always in the right place in sufficient quantities, and the nurse can now concentrate on the actual nursing work. In real life, the situations are rarely as dramatic as in the beginning of the story. Still, the overall situation of healthcare is really challenging because of the extension of life expectancy and the aging population. The amount of nurses in Finland is limited, but many nurses still spend a lot of time carrying out supporting tasks –such as logistics and purchasing. My name is Erika and I’m the young woman in the beginning of the text who was working as project manager. As AITTA project manager and later on Key Account Manager, I have been there to develop, sell, and market AITTA. In Mediq Suomi we have a vision of the direction in which healthcare logistics should go in the future, and I am proud that we were the first to provide this kind of service in Finland. With a growing number of AITTA accounts we have been able to facilitate nursing work and resource allocation, and in that way we have made a great difference for many of our customers and their patients. 

AITTA integrated service puts together the following elements: 
• Advanced logistics 
• A dedicated team focused on finding and developing the best product assortment for our customers 
• An in-the-field presence to ensure a proper response to client needs.

In this way we not only help our clients to make a better usage of their internal resources, but we also strongly contribute to the strength of value chain, whereby the ultimate result is the delivery of high quality service to the patient, in a cost effective way. I believe AITTA is a great concept that improves the lives of many by providing the right amount of the best possible medical devices at the right time and in the right place. Time that used to be consumed by nurses in supportive activities can now be used to save lives and to increase the quality of lives of thousands of patients. I am writing this story to encourage people in different Mediq countries to develop new ideas and to share those ideas with their colleagues. Together we can make a huge positive impact for our clients, and for healthcare in general!

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